Masterful Leaders – The Leader as Coach, Mentor and Teacher

Graphics Courtesy of Fuller Design

Among the many attributes a leader must possess, the most important is the ability to effortlessly transition from one leadership approach to another, in effect gliding between styles that best serve the developmental needs of those individuals they serve.  Truly masterful leaders know how and when to bring those approaches to bear.

A leader can be a mentor some of the time, a coach on other occasions, and a teacher when it is useful.  Think of the three attributes – Mentor, Coach and Teacher – as some of the most powerful tools in your leadership toolbox.

Each can serve the needs of others.  And notice that I intentionally don’t use the word “subordinate,” because we often are serving the needs of colleagues or team members and even bosses that have a desire to grow.  It’s an important distinction, especially considering that sometimes those we serve end up being in positions that might later have a higher “rank” in the chain of command.  In effect, we take turns leading others, but if the habits are there to help others on their developmental journeys, does it really matter what position she or he holds?  In that regard, I often use the famous Chaucer quote, “And gladly would he learn and gladly teach,” to remind myself and clients of that philosophy.

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gothamCulture’s Chris Cancialosi Discusses Adaptive Companies Through The Lens Of Organizational Culture

The SHRM 2019 Spring People + Strategy Journal has been published and in the Perspectives Department, Anna Tavis presents “The Adaptability Challenge.” Martin Reeves, Director of BCG’s think tank, BCG Henderson Institute, is the lead author on this topic writing about “What Makes an Adaptive Company?” Chris Cancialosi, Founder and Partner at gothamCulture, provided one of the counterpoints to the focal article with “Expanding the Lens to Organizational Culture.” To read the article and all of the counterpoints click here.

Leadership is The Sum of All Parts

Leadership

According to the dictionary definition “leadership is the action of leading a group of people or an organization”.  Perhaps we should look at leadership from a different perspective. Leadership is the cooperative action that is demonstrated through the talents and skills of people either in a family, community or by employees at all levels of a corporate organization.

Without the collective performance of an orchestra, a conductor has no music and an audience is cheated out of a symphony.

When people think of a leader, generally pictures of a single person appear. Some are feared while others are admired. Shifting perspective to view leadership from the group or the team—in which each person, member of a company works to achieve an overall goal through individual contributions using their talents, skills to innovate or serve others—creates incredible results every day. Both the leader and the team share a more expanded view of what leadership is and is more likely to consider the contributions of all members of the enterprise.

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How Blending Brand And Culture Can Impact The Customer Experience

Customer experience

Customer experience is a memory. An impression that can stick in the mind for a minute or a lifetime. A positive experience can result in lasting loyalty, endorsement, and evangelism. A poor experience, on the other hand, can almost instantly mean the end of a brand relationship.

PwC reports that 79% of customers rate customer experience as the most important component of the purchasing decision after product quality and price. According to this research, 59% of consumers who love a brand are prepared to forsake it after having a series of poor experiences. The firm also claims that 17% will walk away after only one bad experience. Needless to say, this is concerning for any business.

In order to create amazing customer experiences, companies need to ensure that they have the appropriate bedrock in place to enable brand and culture to be successfully integrated. In this article, we will discuss the three primary foundations – purpose, promise, and values.

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Assume Capability Not Intent

Assume Capability

“Assume capability, not intent,” is part of a military maxim used in intelligence.  While somewhat more arcane when employed in intelligence, its shortened form can serve as an effective and simple reminder of how to approach those with whom we interact in the business world.

Have you ever sat in a meeting and watched the people around the table and started writing your own narrative about them? Your thoughts range from:

“He doesn’t care,” you say about one person.

“She has an agenda she’s trying to push,” you smugly say to yourself about another.

And then there is the inevitable, “He’s lazy and doesn’t want to get the job done.”

What’s the common denominator of such narratives?  They are all judgment based and blindly come to conclusions about the intent of each individual, based on nothing more than opinion and feelings.  As such they do nothing to enhance our personal and professional relationships and thus materially contribute to distrust, making them detrimental to how a team operates.

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Chris Cancialosi on Imparting Knowledge to Younger Workers

Tony Lee and Chris Cancialosi discuss imparting knowledge to younger workers, viewing knowledge as intellectual capital, the variables to consider when preparing for a transition in a company, pre-emptive knowledge transfers and what Chris’ deployment to Iraq taught him about the process of transferring knowledge. Listen to the podcast below and read the article here: How to Prepare for Leaders Leaving

Working With Difficult People

Working With Difficult People Podcast

In every organization, there will be people that you find to be “difficult”. The question is how to navigate these people in a productive way and that doesn’t cause excess stress for you or your team. What can you do? What you do say? What do you ignore? gothamCulture’s Chris Cancialosi discusses this topic with Wanda Wallace on VoiceAmerica Business Channel. Click here to listen!

7 Ways to Reduce Loneliness in the Workplace

Lonely Worker

Workplace Loneliness and the Importance of Community

A huge factor in the prevalence of loneliness at work is the lack of a nurtured and authentic community. As humans, we are organically communal. When the ability to form connections is absent it’s natural for us to feel isolated.

In the workplace, community and culture are influenced by company values. Often those values aren’t overly difficult to identify. The hard part is bringing them to life. Whereas values are defined, community is forever moving. It’s not a process. It’s an organic ecosystem that in many ways constantly evaluates the meaning of business values at a single point in time rather than adhering to them ongoing in an unwavering manner. In short, communal interactions are stress tests in cultural authenticity. They determine which values matter the most and challenge those that may not be overly robust or that employees can’t live by. A positive values-driven community breaks down silos. It laterally cuts across organizations taking politics and difficult divergent views out of the picture. It has the power to bond by removing obstacles through shared goals, interests and commitments. It galvanizes and helps individuals and the company as a whole to grow, and through all of this, it’s one of the most significant ways to prevent or reduce loneliness. Community through culture must, therefore, be fostered for the good of everyone.

7 Ways to Reduce Isolation In The Workplace

All is not lost. There are many approaches worth considering to manage the problem of loneliness in the workplace. Not every one is right for every company, but here are seven to consider.

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Workplace Loneliness in the Age of Connectivity

lonely worker

According to Psychology Today 40% of people will experience the pain of loneliness during their lifetime. Despite its prevalence, the feeling of being alone or isolated is an often-misunderstood condition. Here are some facts.

  • Loneliness increases the likelihood of serious illness by repressing our immune systems. Depression, heart disease, strokes, panic attacks, low energy, and mental paralysis can all occur
  • Admission of loneliness is contagious. When a person opens up about their sense of negative isolation, 52% of his or her friends are more likely to subsequently admit they have the same challenge
  • It’s no longer a condition solely associated with the elderly. The average age of those suffering is declining fast
  • It poses a greater health risk than obesity
  • It’s worse for our health than smoking 15 cigarettes a day
  • Acute loneliness increases the likelihood of early death by 14%

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15 Ways To Influence Your Brand Culture

Workplace Culture

You’ve mapped out your rebrand. The vision, purpose, values, personality and principles are in the bag. The logo and tagline are nailed. The style guide is finished. The creative department is excited and the media and communications teams are ready to roll. You’ve presented your PowerPoint to the company. They seemed to like it but few questions were asked. After all, to them, this is the domain of only the marketing department. Isn’t it?

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